How payments work
When you book a delivery you authorise SOKORIDER (via Paystack or Mobile Money) to charge the quoted fare in Ghana Cedis (GHS). For cash-on-delivery orders, you pay the rider directly on drop-off. Wallet top-ups are also processed through Paystack.
Cancellations by you
- Before a rider is assigned — Free. The hold is released within 24 hours.
- After a rider has accepted, before pickup — A cancellation fee of GHS 15 applies to compensate the rider's travel.
- After pickup — The full delivery fare is charged. You may instead request a re-route to a new drop-off (additional distance billed at the standard rate).
Cancellations by the rider
If the assigned rider cancels, your card or MoMo authorisation is immediately released and we attempt to reassign. No fee is charged.
Refunds
- Failed delivery (rider could not reach drop-off for reasons not caused by you) — full refund.
- Damaged or lost package — open a dispute in-app within 24 hours. We hold the rider's commission while we investigate. If the claim is upheld, we refund up to GHS 500 (higher with paid insurance).
- Wrong fare — if our pricing engine charged you incorrectly we refund the difference automatically within 48 hours.
How refunds are paid
Refunds are returned to the original payment method: Paystack refunds to your card take 5–10 business days; Mobile Money refunds appear within 24 hours; cash payments are refunded as in-app wallet credit redeemable for future deliveries or cash-out.
Contact
For all refund requests email support@sokorider.com or call our support line listed on the Contact page. Reference your tracking number (e.g. SRD12345678) in every message.