SOKORIDER ("we", "us", "our") operates a courier and delivery marketplace in Ghana. This policy explains what personal data we collect, why we collect it, and how you can control it.
1. Information we collect
- Account data: name, phone number, email, password hash, and profile photo.
- Delivery data: pickup and drop-off addresses, recipient name and phone, package details, weight and notes.
- Location data: rider live GPS while on a delivery, and customer device location when explicitly granted.
- Payment data: Mobile Money number, Paystack references, wallet balance and transaction history. We never store full card numbers.
- KYC (riders): Ghana Card number, ID photos, driver licence, and bike details for verification.
- Technical data: device type, IP address, app version, crash logs.
2. How we use your data
- To match customers with nearby verified riders.
- To process payments via Paystack and Mobile Money providers.
- To enable live tracking, in-app messaging, and dispute review.
- To meet legal, tax, and anti-fraud obligations in Ghana.
- To improve service quality and prevent abuse.
3. Sharing
We share data with the rider assigned to your delivery (name, phone, pickup/drop-off), Paystack (for payment processing), Google Maps (for routing and address autocomplete), and law enforcement when legally compelled. We do not sell your personal data.
4. Retention
Order, payment, and KYC records are retained for at least 7 years to comply with Ghanaian financial and tax law. You may request deletion of your account; we will anonymise non-mandatory data within 30 days.
5. Your rights
Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to access, correct, or delete your personal data, and to withdraw consent. Email privacy@sokorider.com to exercise these rights.
6. Security
Data is encrypted in transit (TLS 1.2+) and at rest. Access is limited to authorised personnel and protected by row-level security in our database.
7. Children
SOKORIDER is not intended for users under 18. We do not knowingly collect data from children.
8. Changes
We will notify you in-app of material changes to this policy.
9. Contact
SOKORIDER, Accra, Ghana · support@sokorider.com